Meakong Privacy Policy

I. Introduction

Welcome to Meakong! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use the Meakong mobile application and website (collectively referred to as the “App”). By using Meakong, you agree to the practices described in this Privacy Policy.

II. Information We Collect

  1. Personal Information: When you register for an account, we collect personal information such as your name, email address, phone number, and payment details.
  2. Order Information: We collect details about your orders, including the items you purchase, delivery addresses, and transaction history.
  3. Usage Data: We collect data on how you use the App, including your IP address, browser type, device information, and usage patterns.
  4. Location Data: With your permission, we collect location data to provide accurate delivery services.

III. How We Use Your Information

  1. To Provide Services: We use your personal information to process orders, manage your account, and deliver items to you.
  2. To Improve the App: We use usage data to enhance the App’s functionality and user experience.
  3. For Communication: We use your contact details to send order confirmations, updates, promotions, and other relevant information.
  4. To Ensure Security: We use your information to monitor for fraudulent activities and ensure the security of our services.

IV. Sharing Your Information

  1. With Merchants: We may share your order details with Merchants to fulfill your orders.
  2. With Delivery Partners: We share your delivery address and location with Delivery Partners to ensure timely delivery.
  3. With Service Providers: We may share information with third-party service providers who assist us in operating the App, such as payment processors and IT support.
  4. For Legal Compliance: We may disclose your information to comply with legal obligations, respond to legal processes, or protect the rights and safety of Meakong and its users.

V. Data Security

  1. Measures: We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure.
  2. Limitations: While we strive to protect your data, no security system is impenetrable. We cannot guarantee absolute security.

VI. Your Rights and Choices

  1. Access and Update: You can access and update your personal information through your account settings.
  2. Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in those communications
  3. Data Deletion: You may request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

VII. Cookies and Tracking Technologies

  1. Cookies: We use cookies and similar tracking technologies to enhance your experience, analyse usage, and personalise content.
  2. Managing Cookies: You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the App.

VIII. Third-Party Links

  1. External Websites: The App may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
  2. Recommendation: We encourage you to review the privacy policies of any third-party sites you visit.

IX. Changes to This Privacy Policy

  1. Notice of Changes: We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date.
  2. Acceptance: Your continued use of the App following any changes signifies your acceptance of the updated Privacy Policy.

X. Contact Us

  1. Email: support@meakong.com

XI. Effective Date
This Privacy Policy is effective as of 16th September 2024.

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